Privacy Policy

Your privacy is important to us at SAT Sphere. We respect your privacy regarding any information we may collect from you across our website.

Privacy Policy

Introduction

Welcome to SAT Sphere! Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services. By accessing or using our website, you agree to this policy. This policy complies with the General Data Protection Regulation (GDPR) and other relevant laws.

Data Controller Information

The data controller responsible for your personal data is SAT Sphere. For any inquiries regarding your data, please contact us at:

SAT Sphere Contact Information:

Website: https://www.satsphere.com/https://www.satsphere.com/
Contact Page: https://www.satsphere.com/about/contacthttps://www.satsphere.com/about/contact

Information We Collect

Personal Data

We collect the following personal data from users who sign in to SAT Sphere:

Name: Your first and last name.
Surname: Your family name.
Email Address: Your email address for communication and account management.

Usage Data

We may collect information on how the service is accessed and used. This may include your IP address, browser type, browser version, pages visited, time and date of visit, and other diagnostic data.

Cookies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Payment Information

We do not directly collect or store your payment information. Payments are processed securely through StripeStripe, a third-party payment processor. Stripe collects your payment information, such as credit card details, and processes the transaction. We only receive confirmation of payment and relevant transaction details necessary to confirm your order.

Credentials and Passwords

Your credentials, including passwords, are securely managed and stored through ClerkClerk, a third-party service that specializes in authentication and user management. Clerk ensures the encryption and protection of your sensitive information.

Purpose of Data Collection

We collect and process your personal data for the following purposes:

To Provide and Manage Our Services: Including account creation, maintenance, and support.
To Communicate with You: Regarding updates, offers, and information related to our services.
To Improve Our Services: By analyzing user behavior and preferences.
To Secure Our Platform: By monitoring and addressing security incidents.

Legal Basis for Processing

The legal basis for processing your personal data includes:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

Account Data: Retained until the account is deleted or otherwise requested by the user.
Payment Information: We do not store payment information. Stripe's retention policy applies.
Cookies: Retention periods vary depending on the type of cookie.

User Rights

Under GDPR, you have the following rights regarding your personal data:

Access: You have the right to request a copy of your personal data. You can access your data through your account settings.
Rectification: You can request correction of any inaccurate or incomplete data.
Erasure: You can request the deletion of your personal data under certain circumstances.
Restriction: You can request the restriction of processing your data.
Data Portability: You have the right to request the transfer of your data to another service provider.
Objection: You can object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us via our Contact PageContact Page.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: Securely encrypting data in transit and at rest.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Security Audits: Conducting regular reviews and audits of our security practices.

We do not share your personal data with third parties except as necessary to provide our services, comply with legal obligations, or protect our rights. This includes:

Service Providers: We may share your data with third-party service providers who assist in providing our services, such as Stripe for payment processing and Clerk for managing credentials.
Legal Compliance: We may disclose your personal data to comply with legal requirements, court orders, or government requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically for any changes.